Maybe I’m stupid, but I don’t understand the point of retraining all of your employees in the niceties of customer service and focusing anew on the quality of the product…by locking out all of your customers during a normal business day. I worked for a big corporation for a long time, and our many, many training sessions, seminars, conferences and God knows how many other stupidly named classes never interfered with the job at hand: you know — taking care of the customers!
I avoid Starbucks coffee because I don’t like it. It is over-roasted and very plain. But in a pinch it is a convenient place for some pretty good baked goods and hot cocoa for the little brats. But it has to be open for me to spend my money!